Complaints Procedure

We understand that there may be times when a furniture installation has not gone to plan. With the nature of the product and complexity of installation, sometimes mistakes happen. Our promise to you is that we will strive to recover this situation within our reasonable endeavours.

However, should there be an occasion when you feel that we have failed to honour our promise, we will do everything possible to ensure that your complaint is dealt with quickly and fairly.

Please email us at:
correspondence@hammonds-uk.com

Alternatively you can write to us:
Customer Service
Hammonds Furniture Ltd
Nutts Lane
Hinckley
Leicestershire
LE10 3QQ

If your complaint is regarding an installation, please call your account advisor, who can be contacted on 0800 021 4363. Our staff will attempt to provide a prompt response and reply as soon as our investigations are complete. Our aim is to answer your complaint within 15 working days of receipt of your initial complaint. In the unlikely event that your complaint has not been resolved within four weeks of its receipt, we will write and let you know the reasons why and the further action we will take. If we cannot resolve the differences between us, we will issue a final response letter.

Upon receipt of this, you may refer your complaint to The Furniture Ombudsman The Furniture Ombudsman is a recognised independent body for furniture. They will undertake an investigation and inform you directly of its decision. Referral to The Furniture Ombudsman will not prejudice your right to take subsequent legal proceedings.

Their address is:

Furniture Ombudsman, Standards, Maxwell, Stevenage, Hertfordshire SG1 2EW, telephone number 08701 620 690.