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People Operations & Effectiveness Lead

At Hammonds Furniture, we are a family-run business that specialises in fitted furniture and tailored storage solutions. With over 20 showrooms nationwide, we are dedicated to providing exceptional service and innovative designs to our customers. Our vision is to create well-ordered homes, and we believe our furniture has the power to transform living spaces.

If you are an agile, organised HR generalist who enjoys rolling up your sleeves, thrives with autonomy, and wants to be at the heart of a People & Culture team that’s actively evolving, this role could be for you. 

This isn’t about job titles or rigid career paths. It’s about how you think, how you work, and how you show up for a team and the business during moments that matter most.  

 

The opportunity  

You will sit at the centre of our People & Culture function; strengthening operational rhythm, supporting peaks in recruitment and employee relations, and ensuring we deliver a full, joined-up People service to ourselves and the wider business.  

Part of your role will be ensuring People data and systems are accurate, clear and practical; helping the team and business make better decisions and work more effectively. This is a non-HRIS environment, so you will design simple, effective solutions using Microsoft tools to support insight and delivery.  

Above all, you will bring structure where it’s needed, flexibility where it counts, and energy that helps the team operate at its best. You’ll be trusted with autonomy, encouraged to challenge constructively, and given the space to make a real difference.  

This is a role for someone who enjoys making things work — not just designing them.  

 

Who we’re really looking for  

You will come from HR, People Operations, or a generalist People role, titles matter less than mindset. You are someone who:  

  • Thrives in ambiguity and change, and enjoys creating order without over-engineering  

  • Is adaptable, organised, and calm under pressure, particularly during peak times  

  • Takes ownership naturally and follows things through to completion  

  • Enjoys being the connective tissue; enabling others, spotting gaps, and quietly making things better  

  • Is confident supporting across recruitment, operations and employee relations, and comfortable ensuring systems and data support the team  

  • Learns quickly, asks good questions, and challenges in a thoughtful, constructive way  

  • Values team success over individual spotlight and takes pride in full-service delivery  

You don’t need to know everything on day one, we care far more about how you learn, prioritise and adapt.  

This role will suit you if…  

  • You enjoy being relied on rather than directed  
    You are comfortable without perfect processes and have a continuous improvement mindset  

  • You like being the person who connects the dots  

  • You care about how teams feel and how work gets done  

  • You take pride in accurate, well-structured People data and practical, usable systems  

Why this role matters  

We are in an exciting phase of transformation both as a business and as a People & Culture team.  

Our People & Culture strategy is focused on:  

  1. Human Capital Advantage: enabling a lean, high-performing workforce that supports growth  

  1. Customer Culture: creating a high-trust, empowered environment where people can do their best work  

  1. Future-Fit Organisation: building an agile, insight-driven, digitally enabled People function  

This role sits at the heart of making that strategy real. Ensuring processes, systems, data and operational rhythm genuinely support the team and the business.  

How we work  

  • We operate as a web of working, playing to strengths rather than rigid roles  

  • We value curiosity, creativity, collaboration and shared ownership  

  • We lead by serving - enabling others to succeed  

  • We are delivery-focused, change-oriented and proudly not a traditional HR function  

How you’ll make a difference  

In this role, you will be trusted to shape how our People & Culture function operates day to day. That means:  

You will shape how our People & Culture function runs day to day by:  

  • Owning People data and systems — designing practical MS Suite solutions for accuracy and insight  

  • Bringing clarity, structure, and pace without unnecessary process  

  • Improving the quality and reliability of People operations and services  

  • Making it easier for the People team to deliver a joined-up, high-quality service  

  • Supporting recruitment and ER when needed 

There is no rigid job box here. You will have autonomy, accountability and the freedom to focus on what will make the biggest difference at the time.  

Why join us?  

  • Be part of a modern People & Culture team driving real change  

  • High collaboration, trust and shared ownership  

  • Space to build, improve and make the role your own  

  • Clear development runway into broader People leadership  

As a family business we will provide: 

  • 33 days of annual leave (including bank holidays). 

  • Additional annual leave purchase scheme 

  • Contributory pension scheme. 

  • Access to discounts through Perkbox 

  • Generous Staff discount scheme 

  • A supportive and creative team environment where your contributions make an impact. 

Come and join us today, if you are a bright achiever with a passion for people, culture, and development, we will provide the support and environment to help you succeed. 

#You’reBetterOffAtHammonds 

Interested in this position?

Apply here